To capture and understand what organizational culture is in a company today, we must remember how the business world has changed over the last few decades. We have moved from the industrial age to the information age and have come to understand that regardless of whether we run a business or are an employee, our most important capital is our intellectual and know-how assets.

The philosophy of Kaizen is no longer just a focus on operational efficiency understood as the efficiency of product and service production – it is difficult to do without Kaizen.